Signature Healthcare Home Office

Signature Healthcare Home Office

Knoxville, TN, US, 37901


This Signature Care Consultant (SCC) will provide oversight and guidance to staff in assigned facilities. The ideal SCC candidate would be a licensed Registered Nurse (RN) with at least 3 years of related experience in long term care setting.
For additional information, please contact:

Hillary Bayens, SR Director of Talent Acquisition



Signature HealthCARE is a family-based healthcare company that offers integrated services in 10 states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, home health, cognitive care, and telemedicine.

A growing number of our centers are earning quality assurance accreditation and pioneering person – directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern Healthcare’s “Best Places to Work!”

Essential Duties and Responsibilities:

* Meet physical and sensory requirements stated below and be able to work in the described environment.

* Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

* Conduct mock surveys to assess facility’s regulatory/clinical compliance and review all findings with Administrator/DON.

* Review facility past performance surveys and quality indicator reports prior to the pre-survey.

* Accurately and timely record observations during the survey regarding staff/residents interaction and/or dietary, environmental and life safety issues.

* Ensure that compiled findings are supported by facts 100% of the time.

* Conduct surveys on bi-annual basis or more often, as needed.

* Assist staff with development and follow-up of a plan of action to correct any identified regulatory issues.

* Conduct clinical compliance review and visit every 4-6 weeks.

* Act as a liaison between Home Office and facility.

* Promote and contributes to extending home office mission, policies, and budgeting.

* Facilitate and Foster Interdisciplinary approach to resident care.

* Validate LOC for Medicare and Medicaid.

* Evaluates nursing PPD, staffing model, and scheduling process.

* Conduct utilization review of Medicare A and B for a sample of residents.

* Actively participate in assigned Facility Advisory Board and follow-up on regional assignments as an outcome of the FAB review.

* Written reports will be consistently completed when conducting pre-surveys or interim reviews.

* Required survey reports will be submitted within (5) working days after survey or interim visits are completed to Administrator, Supervisor and required Home Office Administrative Staff.

* Prepare Facility Visit Report on-site and review with Administrator and DON.

* Facility Compliance Reports and Facility Visit Reports will be submitted to Supervisor and required Home Office Administrative Staff within five (5) working days after visit.

* Written reports are correctly compiled according to Home Office policy and procedures.

* Assist facility staff with information whenever requested.

* Act in the role of consultant for region assigned (i.e., unusual occurrences, clinical issues, etc.).

* Conduct survey and interim visits, pre and post conferences with facilities in clear and concise manner.

* Guarantee confidential materials and information are never disclosed or made accessible to unauthorized personnel.

* Conduct mock surveys to assess facility’s regulatory/clinical compliance and review all findings with Administrator/DON.

* Other special projects and duties, as assigned.

Job Requirements:

* Active RN License and currently registered in state employed.

* Minimum of three (3) years related experience; supervisory experience preferred.

* Experienced in physical and functional adult patient assessment.

* Possess working knowledge of Medicare, Medicaid and Managed Care coverage, referral, and reimbursement methods.

* Effective verbal and written English communication skills.

* Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

* Highest level of professionalism with the ability to maintain confidentiality.

* Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

Signature Healthcare is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.: