Our Branch Operations Manager leads the admissions process of our home health team. Ensures that
effective and consistent daily office and people operations are achieved. Performs administrative and business office functions requiring independent judgment and timeliness of
projects given in order to enhance the effectiveness of the department and the organization.
Provides support in functional areas which may include human resource functions,
billing, scheduling of staff. Leads the admissions process, resolving customer
service concerns and other general administrative duties as needed.

Essential
Duties & Responsibilities:

• Branch Operations Manager will actively partner with H.R. Specialist and will Lead in the responsibility for hiring, training (Initial, Annually, other), retention, improving and developing relationships with all staff.
• Partner with Human Resources or other key
  individuals on performance concerns, workman’s comp claims and transitional
  duties and terminations.
• Develop and
  maintain relationships with existing and potential clients
• Ensure compliance
  with established budgets.
• Identify new
  leads and promote company services
• Maintain contact
  with MCOs and build network
• Managers will do at
  least 75% Admissions and New Admissions Paperwork with some Assistance
  from Lead Care Partner.
• Monitor EVV systems
  daily to ensure compliance, responsible for being corrected timely.
• Assist
  with implementation of employee recognition/award programs.
• Oversee Branch scheduling
  team to ensure clients services are being performed consistently, that a positive
  impact is being enforced by Silver Angels staff.
• Monitor and
  approve payroll processing within established timelines, ensuring accuracy.
• Prepare and
  follow all investigations and incident reports as needed following chain
  of command.
• Partner with
  Human Resources to Lead proper candidate sourcing, ease of candidate
  application and positive onboarding experience.
• Develop and implement
  Marketing Plan tactics to include special events targeted at community
  education, establishing Silver Angels as the expert in home care.
• Attend Staff
  Meetings and maintain open communication with Branch Teams
• Attend required
  meetings and maintain open communication with corporate leadership team.
• Develop marketing
  plans, business plans, sales strategies, and action plans for identified
  targets of opportunity that clearly define objectives, goals, win
  strategies, schedules and action assignments to accommodate corporate
  goals. Identify opportunities related to changes in the industry.
• Maintain a
  working knowledge of Federal and State regulations and reimbursement
  (Managed Care, Medicare, and Medicaid).
• Monitor and
  evaluate customer satisfaction surveys. Interpret data to meet market
  needs. Share results with the management team and others as appropriate to
  develop action plans, as needed.
• Participate in on
  call rotation.
• Meet physical and
  sensory requirements stated below and be able to work in the described
  environment.
• Identify and
  participate in process improvement initiatives that improve the customer
  experience, enhance workflow, and/or improve the work environment.
• Other special projects and duties, as
  assigned.

Job Requirements:

• Associates
  Degree in Marketing or related field, preferred.
• Experience in HCBS (Home & Community Based Services)/ PSSA (Personal Support Service Agency) and/or Home Health preferred.
• High
  school diploma or GED and minimum of two (2) years related sales/marketing
  experience required.
• Ability
  to manage marketing budget with proven sales success.
• Effective
  verbal and written English communication skills.
• Demonstrated
  intermediate to advanced skills in Microsoft Word, Excel, Power Point and
  Outlook, Internet and Intranet navigation.
• Highest
  level of professionalism with the ability to maintain confidentiality.
• Ability
  to communicate at all levels of organization and work well within a team
  environment in support of company objectives.
• Customer
  service oriented with the ability to work well under pressure.
• Strong attention
  to detail and accuracy, excellent organizational skills with ability to
  prioritize, coordinate and simultaneously maintain multiple projects with
  high level of quality and productivity.
• Strong
  analytical and problem-solving skills.
• Ability
  to work with minimal supervision, take initiative and make independent decisions.
• Ability
  to deal with new tasks without the benefit of written procedures.
• Approachable,
  flexible and adaptable to change.
• Function
  independently, and have flexibility, personal integrity, and the ability
  to work effectively with stakeholders and vendors.

Signature Healthcare, Silver Angels, and Signature Lifestyles is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.