Silver Angels of Tennessee - Sumner, LLC
Silver Angels of Tennessee – Sumner, LLC
Hendersonville, TN, US, 37075
Our Branch Operations Manager leads the admissions process of our home health team. Ensures that
effective and consistent daily office and people operations are achieved. Performs administrative and business office functions requiring independent judgment and timeliness of
projects given in order to enhance the effectiveness of the department and the organization.
Provides support in functional areas which may include human resource functions,
billing, scheduling of staff. Leads the admissions process, resolving customer
service concerns and other general administrative duties as needed.
Duties & Responsibilities:
- Branch Operations Manager will actively partner with H.R. Specialist and will Lead in the responsibility for hiring, training (Initial, Annually, other), retention, improving and developing relationships with all staff.
- Partner with Human Resources or other key
individuals on performance concerns, workman’s comp claims and transitional
duties and terminations.
- Develop and
maintain relationships with existing and potential clients
- Ensure compliance
with established budgets.
- Identify new
leads and promote company services
- Maintain contact
with MCOs and build network
- Managers will do at
least 75% Admissions and New Admissions Paperwork with some Assistance
from Lead Care Partner.
- Monitor EVV systems
daily to ensure compliance, responsible for being corrected timely.
with implementation of employee recognition/award programs.
- Oversee Branch scheduling
team to ensure clients services are being performed consistently, that a positive
impact is being enforced by Silver Angels staff.
- Monitor and
approve payroll processing within established timelines, ensuring accuracy.
- Prepare and
follow all investigations and incident reports as needed following chain
- Partner with
Human Resources to Lead proper candidate sourcing, ease of candidate
application and positive onboarding experience.
- Develop and implement
Marketing Plan tactics to include special events targeted at community
education, establishing Silver Angels as the expert in home care.
- Attend Staff
Meetings and maintain open communication with Branch Teams
- Attend required
meetings and maintain open communication with corporate leadership team.
- Develop marketing
plans, business plans, sales strategies, and action plans for identified
targets of opportunity that clearly define objectives, goals, win
strategies, schedules and action assignments to accommodate corporate
goals. Identify opportunities related to changes in the industry.
- Maintain a
working knowledge of Federal and State regulations and reimbursement
(Managed Care, Medicare, and Medicaid).
- Monitor and
evaluate customer satisfaction surveys. Interpret data to meet market
needs. Share results with the management team and others as appropriate to
develop action plans, as needed.
- Participate in on
- Meet physical and
sensory requirements stated below and be able to work in the described
- Identify and
participate in process improvement initiatives that improve the customer
experience, enhance workflow, and/or improve the work environment.
- Other special projects and duties, as
Degree in Marketing or related field, preferred.
- Experience in HCBS (Home & Community Based Services)/ PSSA (Personal Support Service Agency) and/or Home Health preferred.
school diploma or GED and minimum of two (2) years related sales/marketing
to manage marketing budget with proven sales success.
verbal and written English communication skills.
intermediate to advanced skills in Microsoft Word, Excel, Power Point and
Outlook, Internet and Intranet navigation.
level of professionalism with the ability to maintain confidentiality.
to communicate at all levels of organization and work well within a team
environment in support of company objectives.
service oriented with the ability to work well under pressure.
- Strong attention
to detail and accuracy, excellent organizational skills with ability to
prioritize, coordinate and simultaneously maintain multiple projects with
high level of quality and productivity.
analytical and problem-solving skills.
to work with minimal supervision, take initiative and make independent decisions.
to deal with new tasks without the benefit of written procedures.
flexible and adaptable to change.
independently, and have flexibility, personal integrity, and the ability
to work effectively with stakeholders and vendors.
Signature Healthcare, Silver Angels, and Signature Lifestyles is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.