Silver Angels of Tennessee - Sumner, LLC

Silver Angels of Tennessee – Sumner, LLC

Hendersonville, TN, US, 37075


Are you caring, compassionate and desire to make an impact? We have the role for you!


Our Branch Operations Manager leads the admissions process of our home health team. Ensures that effective and consistent daily office and people operations are achieved. Performs administrative and business office functions requiring independent judgment and timeliness of projects given in order to enhance the effectiveness of the department and the organization. Provides support in functional areas which may include human resource functions, billing, scheduling of staff. Leads the admissions process, resolving customer service concerns and other general administrative duties as needed.

Essential Duties Responsibilities:

* Branch Operations Manager will actively partner with H.R. Specialist and will Lead in the responsibility for hiring, training (Initial, Annually, other), retention, improving and developing relationships with all staff.

* Partner with Human Resources or other key individuals on performance concerns, workman’s comp claims and transitional duties and terminations.

* Develop and maintain relationships with existing and potential clients

* Ensure compliance with established budgets.

* Identify new leads and promote company services

* Maintain contact with MCOs and build network

* Managers will do at least 75% Admissions and New Admissions Paperwork with some Assistance from Lead Care Partner.

* Monitor EVV systems daily to ensure compliance, responsible for being corrected timely.

* Assist with implementation of employee recognition/award programs.

* Oversee Branch scheduling team to ensure clients services are being performed consistently, that a positive impact is being enforced by Silver Angels staff.

* Monitor and approve payroll processing within established timelines, ensuring accuracy.

* Prepare and follow all investigations and incident reports as needed following chain of command.

* Partner with Human Resources to Lead proper candidate sourcing, ease of candidate application and positive onboarding experience.

* Develop and implement Marketing Plan tactics to include special events targeted at community education, establishing Silver Angels as the expert in home care.

* Attend Staff Meetings and maintain open communication with Branch Teams

* Attend required meetings and maintain open communication with corporate leadership team.

* Develop marketing plans, business plans, sales strategies, and action plans for identified targets of opportunity that clearly define objectives, goals, win strategies, schedules and action assignments to accommodate corporate goals. Identify opportunities related to changes in the industry.

* Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).

* Monitor and evaluate customer satisfaction surveys. Interpret data to meet market needs. Share results with the management team and others as appropriate to develop action plans, as needed.

* Participate in on call rotation.

* Meet physical and sensory requirements stated below and be able to work in the described environment.

* Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.

* Other special projects and duties, as assigned.

Job Requirements:

* Associates Degree in Marketing or related field, preferred.
* Experience in HCBS (Home Community Based Services)/ PSSA (Personal Support Service Agency) and/or Home Health preferred.

* High school diploma or GED and minimum of two (2) years related sales/marketing experience required.

* Ability to manage marketing budget with proven sales success.

* Effective verbal and written English communication skills.

* Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

* Highest level of professionalism with the ability to maintain confidentiality.

* Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

* Customer service oriented with the ability to work well under pressure.

* Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

* Strong analytical and problem-solving skills.

* Ability to work with minimal supervision, take initiative and make independent decisions.

* Ability to deal with new tasks without the benefit of written procedures.

* Approachable, flexible and adaptable to change.

* Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Signature Healthcare, Silver Angels, and Signature Lifestyles is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.