How you will make a difference

•Promote partnerships between state and regional stakeholders, community resources, and facility leaders to promote resident well-being and quality of life. 

How you will spend your time

•Meet the physical and sensory requirements stated below and be able to work in the described environment.

•Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

•Management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff, as deemed necessary.

•Ensure that all employment practices are administered fairly and without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state and local laws. 

•Communicate and Coordinate Companywide Quality of Life Initiatives to all Signature HealthCARE communities.

•Coordinate onboarding for new QOL Directors as outlined by current onboarding processes for QOL.

•Participate in the development of education and training programs for Quality of Life Directors and Quality of Life Assistants.

•Facilitate cross functional teams to assist with regional and/or other special events as well as other innovate ideas to improve programming.

•Participate in cross functional teams to build community and connections in areas such as special events, trips etc. 

•Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

•Maintain measurements that align with strategy goals for QOL initiatives in each state.

•Partner closely with Regional/Operations team to develop support and innovate solutions to help QOL Directors overcome obstacles.

•Partner closely with Volunteer Coordinator to align initiatives to improve volunteer programs in each state.

•Communicate regularly with QOL Directors through conference calls and/or face to face meetings to encourage, exchange ideas and keep up to date with any necessary changes in policies and procedures. 

•Assist with recruiting and interviewing new QOL candidates.

•Other special projects and duties, as assigned.

The qualifications you will need

•Bachelor’s Degree in Healthcare, Business or related field; and/or qualified by specific educational training in the field or a combination of education and related experience may be acceptable.

•Minimum of five (5) years related experience; management/supervisory experience required.

•Knowledge of Person Centered Care Practices.

•Effective verbal and written English communication skills. 

•Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation. 

•Highest level of professionalism with the ability to maintain confidentiality.

•Ability to communicate at all levels of organization and work well within a team environment in support of company objectives. 

•Customer service oriented with the ability to work well under pressure.

•Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

•Strong analytical and problem solving skills. 

•Ability to work with minimal supervision, take initiative and make independent decisions.

•Ability to deal with new tasks without the benefit of written procedures.

•Approachable, flexible and adaptable to change.

•Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Signature Healthcare is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.